cover-melchior-shared-servicesAuthor Daniel Melchior—a leading practitioner of shared services—presents a powerful framework for successfully establishing and running a shared services center. This innovative book:

  • Introduces the shared services” vision” and the value-creating opportunities the achievement of shared services can deliver
  • Explores and explains the business strategy behind centralizing various business units
  • Honestly addresses the full range of issues involved in successful implementation of a shared services operation in your business
  • Shows how shared services can create a unified front among business units

Thought-provoking and engaging, Shared Services: A Manager’s Journey (Wiley) sheds light on how using shared services to perform specific internal services such as payroll, accounts payable, and travel and expense processing can tactically equip your business with a flexible tool for improving processes, generating profits, and reducing costs.

Over the past fifteen years, I’ve had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different ‘real experiences’ are from the stories spun by consultants or keynote speakers at conferences. Getting to the ‘real truth’ of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!
— Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board

Take a look inside this book.

Daniel Melchior is working on his next book on the topic of adapting to change, and the title of it is now changing. Stay tuned.