Practicing Change: Be Disloyal

Last week’s Practicing Change topic was “Switch Seats” Today we are going to talk about being disloyal. It’s not what you think. Being loyal to family and friends is fantastic, but being loyal to particular brands can be very confining. How many times have you been at a restaurant when someone orders a “Coke” and the waitstaff explains they don’t carry “Coke”? I have many friends who only drink one type of soda and only frequent restaurants that carry their favorite brand.  Brand loyalty, the goal of every marketer, is a form of change resistance on the part of the consumer. [Read more…]

Practicing Change: Switch Seats

Last week, we introduced the concept of “Practicing Change”.  Today we introduce one of the simplest changes you can make because it does not require any additional effort or learning to implement and yet it can have a profound effect on your ability to embrace other types of change.  The most difficult part of this change is escaping your own comfort zone.  We all get into a comfortable place within our own homes which makes the home a fantastic environment to experiment with change.  If you have your doubts, sit in the most opposite place in the room where you watch TV and see if it feels different.  I promise, it most definitely will and although this is such an inconsequential change it will stir up a bit of discomfort. [Read more…]

Practicing Change – Why Change is Difficult and How to Make it Easier

Why is it we all find change to be so difficult?  Why do we stick like a burnt pancake to our comfort zone?  Why do organizations struggle so much with change?  The answer is really very simple, we don’t practice change.  Practice makes perfect remember.  Or as basketball coaches used to remind us, perfect practice makes perfect.  I’m not so sure about their take on perfect practice but you get the idea.  We simply do not practice changing our routines, our preferences, our likes.  So based on my theory, I’m suggesting that we start practicing change.  Over the next few weeks I will introduce ideas that will encourage you to “Practice Changing”.  Today, I decided to introduce a very simple change, something I call “Weaker Hand”.

[Read more…]

Shared Services works, but we’re different!

How many times as either a practitioner or consultant have you heard, we’re different?  Or perhaps, I  know shared services has worked in this industry before, but we are not like everyone else.  We are unique.  If you’ve been working in shared services for any length of time, you have absolutely heard these exact statements or something very similar.

[Read more…]