As the author of Shared Services: A Manager’s Journey (Wiley), Daniel Melchior serves as an authoritative and articulate media resource on the topics of:

  • Shared Services as a viable means for keeping jobs on-shore
  • Pioneering approaches to Shared Services
  • Alternatives to outsourcing
  • Managing teams during challenging times
  • Adapting to change

TV Interview

Carolina Business Review – February 27, 2009

Quoted In

Love or Fear:  Which Management Style Works Best, (June 2013)

How to Incentivize Top Service Talent in the Call Center, I Want It Now Customer Service (May 2013)

Insights Management Tools:  Shared Services Centers, Bain & Company (December 2010)

Management Tools 2009:  An Executive’s Guide, Darrell K. Rigby, Bain & Company

Select Articles By Daniel Melchior

Shared Services & Outsourcing Network – The Fundamental Principles of Metrics (October 2008)

Shared Services News –Creating a Winning Culture” (February 2008)